ALL GALAXY "DX" RADIOS ARE COVERED BY A TWO or THREE
YEAR LIMITED PARTS AND LABOR WARRANTY
| "Limited" means that we will
repair problems caused by factory defects or
normal use at no charge. Work performed by
qualified technicians which did not cause any
damage to the radio will not void the warranty
and will be left intact. Serious damage caused
by unqualified technicians, operator abuse or
other miscellaneous catastrophes can also be
repaired, but there will be a charge.
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| The warranty
covers the radio, not the purchaser. The radio
is covered no matter how many owners it has
had.
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| Each radio is
stamped with the date of manufacture -- if no
sales receipt is available, the radio is covered
for 26 months from that date. The first digit of
the serial number represents the year, the next
two digits indicate the month, so that a radio
with serial number 8020003 is under warranty
without a receipt through the end of April of
the year 2000.
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| For maximum
convenience, these radios can be shipped
directly to us for repair with a Repair
Authorization Number that can be obtained by
calling our Service Department at 760-480-8800
between 10am and 5pm PDT.
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| Getting a radio safely to us is
the shipper's responsibility -- incoming
shipping charges and insurance are not covered
by our warranty.
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| We will do the necessary repairs
as quickly as possible and return the radio back
to you at our expense.
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Repair Information
A Repair
Authorization Number is required before sending a
repair to us. Please call 760-480-8800 between 10am
and 5pm PDT or follow the link below to request a
number:
Unfortunately, there are no
off-site "Factory Authorized" Galaxy service
centers, and although we are more than happy to
repair your radio at our facility, it may be
several weeks (counting shipping time) before
you and your radio are reunited. There are,
however, many technicians across the country who
are more than able to repair most of the
problems which may occur. Therefore, we are
currently updating our radio parts list to
include over 300 different replacement parts,
giving you the option of taking your radio to a
local technician. Sometimes time means more than
money, and a free repair just isn't worth
waiting for.
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