We want you to be happy, if you are not satisfied with your purchase first contact us at "firstname.lastname@example.org" for a Return Authorization (RA) and return address. After you get the RA, return the product with the original receipt and original packaging. If the item is returned unopened, in the original box, we will exchange it or offer a refund based on the circumstances. Except where prohibited, a 20% restocking fee will apply to any non-defective item or items that requires Bells CB to perform rework prior to resale; please ask a Bells CB Specialist for details. Please note the following:
- Opened products can be exchanged for an exchange, but cannot be returned for a full refund.
- Custom-configured products, including any improvements, cannot be returned or exchanged and must use a repair option only.
- Antenna whips cannot be returned.
- Products can be returned only after receiving a Return Authorization (RA) from us.
- We reserve the right to repair or replace the item, or issue a refund for the purchase price.
- If you send it back for a REFUND because you "changed your mind" or "your getting a divorce" etc.. (nothing wrong with item) then there WILL be a restocking fee. This covers the many credit card or other banking fees on the charge and the refund and repackaging and recertifying the items, sometimes having to sell as refurbished at reduced cost.
- We back everything here for 90 days.
- Sometimes we may use the manufacturers repair facility to lower costs and maintain your warranty status with the company. (Like with Ranger and Galaxy and Connex etc...)
- We accept returns and give them the highest priority to repair / replace and get back to you ASAP. Usually next day.
- Items from Cobra, Stryker, Ranger, Connex, General, Magnum, President, Midland, Uniden all have a Factory warranty and MUST be returned to the Factory for warranty service. Most of the time Bells CB work completed will NOT void the warranty. Check with us if you are not sure. We can provide assistance and also help with Authorization phone numbers or return address etc..