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Warranty and Return Policy

 
90day-warranty-decalWarranty - 90 days from date of purchase.

 Bells CB does not provide warranty service for some of the products sold on its website. Warranties, if any, for those products that we sell are provided and serviced by the manufacturer of that particular product.

Cobra, Stryker, Ranger, Connex, General, Magnum, Uniden, Midland, President, Astatic, Turner/Telex and RF Limited all have Factory warranties.

Bells CB does not warrant that any of the products sold perform as advertised by the manufacturers, their agents, or by any other form of advertisement.

Before you purchase any product from our company, please check to make sure that you completely understand the conditions of that manufacturer's warranty policy. ANY and ALL warranty, repair, or faulty equipment questions MUST be directed to the manufacturer of the item in question. We have selected only those manufacturer’s that will provide courteous, and prompt, customer support. Your after-purchase needs and concerns can easily be resolved by the manufacturer of that particular product. If they do not solve your problem then we would then take it in our hands to make sure you are satisfied via our own facility.

Bells CB is NOT responsible for the shipping costs of any item requiring warranty service.  
 

However, if we are totally in the BAD and send you the wrong item or something like that, then we WILL pay to have it returned AND pay to ship the replacement.  We are fair people. Honest and polite. :o)

Please contact the manufacturer directly whenever possible for defects or warranty questions.

In the event that there is no factory warranty with a particular product you purchased from Bells CB , Then we will give it a 90 day warranty, please contact bellscb@bellscb.com and inquire for further instructions.

We will ordinarily warranty an item that has NO manufacturers warranty for 90 days from date of purchase. Except where noted elsewhere in website  (product page)
 

Returns

We want you to be happy, if you are not satisfied with your purchase first contact us at "bellscb@bellscb.com" for a Return Authorization (RA) and return address. After you get the RA, return the product with the original receipt and original packaging. If the item is returned unopened, in the original box, we will exchange it or offer a refund based on the circumstances. Except where prohibited, a 20% restocking fee will apply to any non-defective item or items that requires Bells CB to perform rework prior to resale; please ask a Bells CB Specialist for details. Please note the following:

  • Opened products can be exchanged for an exchange, but cannot be returned for a full refund.
  • Custom-configured products, including any improvements, cannot be returned or exchanged and must use a repair option only.
  • Antenna whips cannot be returned.
  • Products can be returned only after receiving a Return Authorization (RA) from us.
  • We reserve the right to repair or replace the item, or issue a refund for the purchase price.
  • If you send it back for a REFUND because you "changed your mind" or "your getting a divorce" etc.. (nothing wrong with item) then there WILL be a restocking fee. This covers the many credit card or other banking fees on the charge and the refund and repackaging and recertifying the items, sometimes having to sell as refurbished at reduced cost.

 

Summary

  • We back everything here for 90 days.
  • Sometimes we may use the manufacturers repair facility to lower costs and maintain your warranty status with the company. (Like with Ranger and Galaxy and Connex etc...)
  • We accept returns and give them the highest priority to repair / replace and get back to you ASAP. Usually next day.
  • Items from Cobra, Stryker, Ranger, Connex, General, Magnum, President, Midland, Uniden all have a Factory warranty and MUST be returned to the Factory for warranty service.  Most of the time Bells CB work completed will NOT void the warranty. Check with us if you are not sure.  We can provide assistance and  also help with Authorization phone numbers or return address etc..

 
 
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